Dispute Resolution Policy

These procedures seek to ensure that complaints made by students against the College are treated seriously and, if found valid, are acted upon to ensure that the students’ interests are protected as far as it is possible for the College to do so.

Student & Administration Services (SAS) shall receive feedback including compliments, suggestions and complaints via the Student Management System’s Feedback / Response function and will acknowledge the feedback or complaints within 3 working days.

The College will arrange for a meeting with the students to discuss resolution and agreement within 7 working days. If student is satisfied with the resolution, the student is to acknowledge on the Consultation Form.

If student is not satisfied, the College is to arrange for second resolution meeting within 14 working days.

If the student is still not satisfied with the outcome / decision of the second resolution, they will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) within 21 working days.

The final outcome made, including this entire process, should not take more than 21 working days unless otherwise specified.

For more about Dispute Resolution, click here.

For a guide on Dispute Resolution at Raffles, click for our Student Handbook here.