REFUND POLICY

1.1          Refunds

Please note that all fees payable to Raffles College of Higher Education (RCHE), must only be made by the applicants, parents or guardians. Payment made through recruitment agency is not ALLOWED under EduTrust Guidance Document 4, Criterion 3.

1. RCHE shall have a fair and reasonable refund policy for any payment made.
2. All refunds should be processed in accordance with the Company guidelines. A maximum processing time of not more than 7 working days from the student’s withdrawal/refund request for the issuing of refund and RCHE will communicate to students on the computation of the refund amount.
3. For refunds, students will be required to complete the “Request for Refund” form, obtainable from the Student Services Department. Where the form is submitted via email, the date of email will be accepted as the date of request.
4. Under no circumstances should refunds be issued directly from cash receipts or petty cash.
5. Application Fee
   1. Application fee is payable upon submission of the course application form and is valid for 1 year for student who defer. It is non-refundable and non-transferable.
   2. The application fee will not be refunded in the event, where:
      1. The Student’s Pass Application is rejected by ICA or,
      2. Application to External Degree Programme (EDP) is rejected by EDP partner or,
      3. Application to RCHE programme is rejected by Admissions Committee.
6. Course Fee
   1. As the Student Contract may differ based on the periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed RCHE with regards to the refund terms and conditions.
7. Refund
   1. Refund for Withdrawal Due to Non-Delivery of Course
      1. The PEI will notify Student within three (3) working days upon knowledge of any of the following:
         1. It does not commence the Course on the Course Commencement Date;
         2. It terminates the Course before the Course Commencement Date;
         3. It does not complete the Course by the Course Completion Date;
         4. It terminates the Course before the Course Completion Date;
         5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A in the Standard PEI-Student Contract within any stipulated timeline set by CPE; or
         6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
         7. The Student should be informed in writing of alternative study arrangements (if any), and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
   2. Refund for Withdrawal Due to Other Reasons
      1. If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 in the student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D in the Standard PEI-Student Contract.
   3. Refund During Cooling-Off Period
      1. The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
      2. The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
   4. Refund Table
      

      % of [the amount of fees paid under Schedules B and C]	If Student’s Written Notice of Withdrawal if received
      [100%] Less Administration Fees	(“Maximum Refund”) More than [30] days before the Course Commencement Date.
      [No Refund]	Before, but not more than [30] days before the Course Commencement Date.
      [No Refund]	After, but not more than [7] days after the Course Commencement Date.
      [No Refund]	More than [7] days after the Course Commencement Date, but not more than [14] days after the Course Commencement Date.
      [No Refund]	More than [14] days after the Course Commencement Date.

   5. Refund for Termination
      1. Students terminated by the College will receive a refund of Course fee proportional to the number of course modules paid for but have not commenced.
   6. Refund for Transfer of Programme
      1. Course Fees will be re-calculated based on the new programme from the effective month of transfer, taking into consideration any exemptions from the previous programme. The new Course Fees will be paid according to the new payment schedule. No refund will be made for discontinuation of studies in the former programme before the transfer.