Dispute Resolution Policy

These procedures seek to ensure that complaints made by students against the College are treated seriously and, if found to be valid, are acted upon to ensure that the students’ interests are protected as far as it is possible for the College to do so. The procedures detailed below are designed for all forms of student complaint. It should be noted that these complaint procedures are not designed to deal with problems such as missing coursework, unexplained absence of a lecturer, late return of work, etc, unless such concerns are not resolved through simpler procedures or are persistent.

Any dispute in respect of how much Course Fees have been consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) of Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to Clause 5.4 (refer to Standard Student Contract), and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.

For more about Dispute Resolution, click here.

For a guide on Dispute Resolution at Raffles, click for our Student Handbook here.